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[URGENT!] Account Unplayable - Petz Glitch
#1
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Hey, I've been having this problem since about an hour ago, and have tried everything (logged out, uninstalled, restarted, etc). I made a new petz and afterwards tried to take out one of my oldest petz Angel. She's the one in my profile picture. Anyway, I couldn't bring her out from the + button, and when I dragged her into my petz list directly through the petz window, she was added but my app froze when I tried to exit the petz menu. So, I restarted and every time now, this is what I see.

[Image: 2dbe2a54418146937c0f9683dd6e318b.png]

The screen is dimmed, and I can't press any of the buttons. It doesn't say Angel is in my petz list anymore, either. I'm not sure what is causing this, but I am very certain that maybe it has to do with Angel? This glitch has caused me to not be able to play now. I hope you can fix it somehow. ><
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#2
Do you recall anything done differently an hour ago? ie, create a new pet, completed a trade? I'll look into this!
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#3
(01-21-2019, 01:40 AM)sketchi Wrote: Do you recall anything done differently an hour ago? ie, create a new pet, completed a trade? I'll look into this!

I have a very strong feeling of what may have happened.

I created my pet named "Salem" and afterwards went to turn in my petz jobs. Interestingly enough this just so happened to be when my pet "Angel" hit level 5. I took each pet out to set up their jobs again but when I pressed + to take Angel out, every time I tapped her it wouldn't take her out. So I decided to go into the Petz window and manually drag her into my active petz. When I went into the petz window, Salem was actually in the 3rd active petz slot, so I put him away and then dragged Angel into my active petz. That's when it all glitched I believe. I also want to add that I noticed Angel shows as having 0 likes now in my petz window, but if I go to her bio directly it shows the actual likes. I hope I made sense. Thank you again. <3
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#4
(01-21-2019, 02:10 AM)Miki Wrote:
(01-21-2019, 01:40 AM)sketchi Wrote: Do you recall anything done differently an hour ago? ie, create a new pet, completed a trade? I'll look into this!

I have a very strong feeling of what may have happened.

I created my pet named "Salem" and afterwards went to turn in my petz jobs. Interestingly enough this just so happened to be when my pet "Angel" hit level 5. I took each pet out to set up their jobs again but when I pressed + to take Angel out, every time I tapped her it wouldn't take her out. So I decided to go into the Petz window and manually drag her into my active petz. When I went into the petz window, Salem was actually in the 3rd active petz slot, so I put him away and then dragged Angel into my active petz. That's when it all glitched I believe. I also want to add that I noticed Angel shows as having 0 likes now in my petz window, but if I go to her bio directly it shows the actual likes. I hope I made sense. Thank you again. <3

Ah, I see! Angel is definitely messed up with her levels, I'll look into fixing her asap! Will keep you updated.
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#5
(01-21-2019, 05:18 AM)sketchi Wrote:
(01-21-2019, 02:10 AM)Miki Wrote:
(01-21-2019, 01:40 AM)sketchi Wrote: Do you recall anything done differently an hour ago? ie, create a new pet, completed a trade? I'll look into this!

I have a very strong feeling of what may have happened.

I created my pet named "Salem" and afterwards went to turn in my petz jobs. Interestingly enough this just so happened to be when my pet "Angel" hit level 5. I took each pet out to set up their jobs again but when I pressed + to take Angel out, every time I tapped her it wouldn't take her out. So I decided to go into the Petz window and manually drag her into my active petz. When I went into the petz window, Salem was actually in the 3rd active petz slot, so I put him away and then dragged Angel into my active petz. That's when it all glitched I believe. I also want to add that I noticed Angel shows as having 0 likes now in my petz window, but if I go to her bio directly it shows the actual likes. I hope I made sense. Thank you again. <3

Ah, I see! Angel is definitely messed up with her levels, I'll look into fixing her asap! Will keep you updated.

Alright, thank you so much. Not sure if this also has to do with the same issue but I can't seem to go to my Box 2 or 3 as well.
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#6
(01-21-2019, 06:19 AM)Miki Wrote:
(01-21-2019, 05:18 AM)sketchi Wrote:
(01-21-2019, 02:10 AM)Miki Wrote:
(01-21-2019, 01:40 AM)sketchi Wrote: Do you recall anything done differently an hour ago? ie, create a new pet, completed a trade? I'll look into this!

I have a very strong feeling of what may have happened.

I created my pet named "Salem" and afterwards went to turn in my petz jobs. Interestingly enough this just so happened to be when my pet "Angel" hit level 5. I took each pet out to set up their jobs again but when I pressed + to take Angel out, every time I tapped her it wouldn't take her out. So I decided to go into the Petz window and manually drag her into my active petz. When I went into the petz window, Salem was actually in the 3rd active petz slot, so I put him away and then dragged Angel into my active petz. That's when it all glitched I believe. I also want to add that I noticed Angel shows as having 0 likes now in my petz window, but if I go to her bio directly it shows the actual likes. I hope I made sense. Thank you again. <3

Ah, I see! Angel is definitely messed up with her levels, I'll look into fixing her asap! Will keep you updated.

Alright, thank you so much. Not sure if this also has to do with the same issue but I can't seem to go to my Box 2 or 3 as well.

ahhh it seems it's to do with going over max level (currently 5). I've dialed down her exp to 9999 (level 4), for now, it should fix your login problems. with the next update you'll be able to send her on jobz again but for now just keep her jobless. xD;
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#7
(01-21-2019, 10:20 AM)sketchi Wrote:
(01-21-2019, 06:19 AM)Miki Wrote:
(01-21-2019, 05:18 AM)sketchi Wrote:
(01-21-2019, 02:10 AM)Miki Wrote:
(01-21-2019, 01:40 AM)sketchi Wrote: Do you recall anything done differently an hour ago? ie, create a new pet, completed a trade? I'll look into this!

I have a very strong feeling of what may have happened.

I created my pet named "Salem" and afterwards went to turn in my petz jobs. Interestingly enough this just so happened to be when my pet "Angel" hit level 5. I took each pet out to set up their jobs again but when I pressed + to take Angel out, every time I tapped her it wouldn't take her out. So I decided to go into the Petz window and manually drag her into my active petz. When I went into the petz window, Salem was actually in the 3rd active petz slot, so I put him away and then dragged Angel into my active petz. That's when it all glitched I believe. I also want to add that I noticed Angel shows as having 0 likes now in my petz window, but if I go to her bio directly it shows the actual likes. I hope I made sense. Thank you again. <3

Ah, I see! Angel is definitely messed up with her levels, I'll look into fixing her asap! Will keep you updated.

Alright, thank you so much. Not sure if this also has to do with the same issue but I can't seem to go to my Box 2 or 3 as well.

ahhh it seems it's to do with going over max level (currently 5). I've dialed down her exp to 9999 (level 4), for now, it should fix your login problems. with the next update you'll be able to send her on jobz again but for now just keep her jobless. xD;

Thank you SO much! Man, she was so professional she broke my game hehe. I'll def keep her jobless until the next update rolls around.
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