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Forum Suggestions / Bugs
#11
(03-25-2019, 04:37 AM)Neon Nightmare Wrote: Hey!! I’d send this in an email, but I can’t find where it is, so hopefully people still check here- I’m completely locked out of the app, as far as I know! It froze when I was adopting a pet, and now whenever I try to open the app it goes up to 80%ish percent loaded before dropping back to 72% and softlocking completely at 92%. The pet still moves, but it won’t load at all D:
I’ve tried reinstalling the app and logging out and back in, but nothing’s helped as of now. This seems like a pretty major bug, but I can’t find any other people it’s happened to!! Hopefully this is the right place to put this, and if anybody has the customer support email please let me know!

Hey! This does sound like quite the problem. The customer support email is beta@pixelpetz.com so I hope that's helpful. Also, I recommend including information such as your device type, version, OS, etc.
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#12
(03-25-2019, 05:40 AM)Miki Wrote:
(03-25-2019, 04:37 AM)Neon Nightmare Wrote: Hey!! I’d send this in an email, but I can’t find where it is, so hopefully people still check here- I’m completely locked out of the app, as far as I know! It froze when I was adopting a pet, and now whenever I try to open the app it goes up to 80%ish percent loaded before dropping back to 72% and softlocking completely at 92%. The pet still moves, but it won’t load at all D:
I’ve tried reinstalling the app and logging out and back in, but nothing’s helped as of now. This seems like a pretty major bug, but I can’t find any other people it’s happened to!! Hopefully this is the right place to put this, and if anybody has the customer support email please let me know!

Hey! This does sound like quite the problem. The customer support email is beta@pixelpetz.com so I hope that's helpful. Also, I recommend including information such as your device type, version, OS, etc.
Thank you so much, I just sent the email!!
[-] The following 1 user Likes Neon Nightmare's post:
  • Miki
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#13
(03-25-2019, 04:37 AM)Neon Nightmare Wrote: Hey!! I’d send this in an email, but I can’t find where it is, so hopefully people still check here- I’m completely locked out of the app, as far as I know! It froze when I was adopting a pet, and now whenever I try to open the app it goes up to 80%ish percent loaded before dropping back to 72% and softlocking completely at 92%. The pet still moves, but it won’t load at all D:
I’ve tried reinstalling the app and logging out and back in, but nothing’s helped as of now. This seems like a pretty major bug, but I can’t find any other people it’s happened to!! Hopefully this is the right place to put this, and if anybody has the customer support email please let me know!

We've been able to reproduce this bug (if you quit in the middle of adopting a pet, it'll freeze on logging back in), and it's pretty bad! We're in the middle of fixing this, will keep you updated!
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#14
I have two petz and the game won't let me make the third. Everything is fine until I get on the third stage where you color them and it won't let me use any tools (not even the bucket) but it lets me zoom in on the pet and move it around but not to focus on specific parts of the body (like when everything else becomes transparent). Also it lets me select a color and everything but doesn't do anything when I click on the pet. Btw it was fine before. And i've tried makeing the pet from a blank again and reinstalling the game.
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#15
(05-01-2019, 09:10 AM)Rauchos Wrote: I have two petz and the game won't let me make the third. Everything is fine until I get on the third stage where you color them and it won't let me use any tools (not even the bucket) but it lets me zoom in on the pet and move it around but not to focus on specific parts of the body (like when everything else becomes transparent). Also it lets me select a color and everything but doesn't do anything when I click on the pet. Btw it was fine before. And i've tried makeing the pet from a blank again and reinstalling the game.

Is your app completely up-to-date? There was an issue in version 0.1.12 that caused a bunch of creation and petz editing flaws. The latest version (0.1.13) should fix these issues.
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#16
(05-02-2019, 12:14 AM)Miki Wrote:
(05-01-2019, 09:10 AM)Rauchos Wrote: I have two petz and the game won't let me make the third. Everything is fine until I get on the third stage where you color them and it won't let me use any tools (not even the bucket) but it lets me zoom in on the pet and move it around but not to focus on specific parts of the body (like when everything else becomes transparent). Also it lets me select a color and everything but doesn't do anything when I click on the pet. Btw it was fine before. And i've tried makeing the pet from a blank again and reinstalling the game.

Is your app completely up-to-date? There was an issue in version 0.1.12 that caused a bunch of creation and petz editing flaws. The latest version (0.1.13) should fix these issues.

I updated it and now it's fixed, thank you
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#17
Hello, I have a bug! So, even though I have the game updated, I still cannot make cats!

I hope something can be done to help!
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#18
(07-02-2019, 01:32 AM)L3M0N Wrote: Hello, I have a bug! So, even though I have the game updated, I still cannot make cats!

I hope something can be done to help!

Are you a Beta Tester and is your app version 0.2.0?
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